Gee, and I thought Berkeley's administration was messed up. It seems SJSU is 10 times worse. Ever since my sister began there, from a records standpoint, it has been awful. Lost transcripts, lost financial info., re-send transcripts, scheduling difficulties, etc. But this one takes the cake.

My dad was worried that he hasn't received the 1098 tax form yet from SJSU. It gives tax credit for tuition. So my dad called up the cashier's office and gave them my sister's info. First question they ask?

Is she a U.S. citizen?

It was at this point my dad went off. "Of course she is! How else could she be in school?" could be heard from the semi-yelling. He goes on to recite SSNs and birth location and date. But to no avail. All they said is to use a printout of what you paid to use for the tax form.

As for the U.S. citizen question, they apparently didn't have her SSN on file. How can this be fixed?

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